Patients are seen by appointment only. Please bring your insurance card and photo ID to each visit.
All new patient’s first office visit will be scheduled as a comprehensive new patient appointment to review ongoing medical conditions, health history, medications, and any health concerns you may have. Please bring any past medical history and actualmedication bottles/dispensers to your visit.
When scheduling an appointment, please give the receptionist as much information as possible to ensure you are scheduled in an appropriate appointment time.
Late Arrival/Cancellation Policy
If you arrive 10 minutes after your scheduled appointment time, you may be asked to reschedule depending on the provider’s schedule for that day. We require a 24-hour notice for all cancellations. A cancellation fee of $60 may apply. No show appointments may be subject to a cancellation fee of $100. This charge will be your responsibility; your insurance carrier will not be billed.
On-Call Patient Services
Our main office number, 817-481-4739, is answered between normal business hours. After hour calls are forwarded to the physician on-call. In a life-threatening situation call 911. Calls received after 4:30 will be returned the next business day.
When you need a refill for medications, other than controlled substances, please contact your local or mail order pharmacy. They will fax our office a refill request. Requests are not processed after office hours, weekends or holidays. If you requesting a controlled medication refill, please refer to your patient portal and send request notification to your provider. Please allow 24 hours to process refill requests.
A refill request will be denied if you missed a scheduled appointment, are not current on any laboratory tests required for the medication, or have not had your annual physical exam. If you are stable on your medications the schedule below is a guideline, but individual care plans are determined by your physician:
We are contracted with many insurers and health plans. We will bill those plans with which we have an agreement and will collect any required co-payment, deductible or co-insurance amount based on information provided to us from your insurance company at time of service. It is patient responsibility for ensuring that we are an in network providers and for knowing what services you have coverage for.
A $25 administrative fee will be charged at time of service for your first 3 office visits of each calendar year. This policy was implemented to cover the costs of doing business in today’s healthcare market and is non-negotiable. If you have further questions regarding the administrative fee policy, please contact our office.
What does Dr. Chris have to say about your health?
Clinical insights on common conditions and what you should know.